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Question

Owner change - email no longer available

  • June 25, 2026
  • 3 replies
  • 21 views

mimaters

I need to change the owner status to my email.

3 replies

Celine_
Figmate
  • Community Support
  • June 25, 2026

Hey ​@mimaters , Celine from the Community Support ! Thanks for reaching out. Could you clarify what you mean by "change the owner status to my email"?

For example, are you trying to:

A little more context will help point you in the right direction, thank you!


mimaters
  • Author
  • New Member
  • June 25, 2026

I can not access the owner-emailaccount anymore. 


Celine_
Figmate
  • Community Support
  • June 25, 2026

Hi there, thanks for the extra context! Since this involves access to an account where the owner's email is no longer available, it's something our Support team will need to handle directly for security and privacy reasons.

I've also gone ahead and created a support ticket on your behalf, your case number is #1983212 sent to your email address mxxxs@yxxxxr.nl, so the team can investigate further. Thank you!

Update: I saw that the support agent replied to you. Please continue the conversation directly with them if you need further assistance, thank you!