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Danielle Costello
Danielle Costello
New Member
January 12, 2026
Solved

Our account has changed to free plan

  • January 12, 2026
  • 1 reply
  • 88 views

hello,

We were paying for figma but it has now moved to a free plan. 
We wanted to pay annually by invoice. Please can you confirm what has happened?

    This topic has been closed for replies.
    Best answer by Celine_

    Hey Danielle, Celine from Figma here, happy to help!

    I can see that you are currently on a Starter (free) plan, but since this involves account and billing details, we’re not able to investigate or make changes here in the Forum for security and privacy reasons.

    I’ve gone ahead and sent you a DM with next steps so you can contact our support team via a secure form. They’ll be able to look into what happened with the plan change and help review your annual billing.Thanks for your patience, the team will be able to assist you further once they have the details securely!

    Also, please note, as you are currently on Starter plan, you can subscribe to the Professional plan at any time. You can follow these instructions on how to upgrade to a paid plan.
    Please note, about you request to pay by invoice, Figma's plans offer self-serve auto-billing by credit card or by SEPA payment. On the Professional Plan, we don't offer payment by contract/invoice, purchase order, or by transfers at this time. 

    Update: I see in the backend that your issue has been solved. I’ve gone ahead and closed the topic here as your questions has been addressed, thank you!

    1 reply

    Celine_
    Figmate
    Celine_Answer
    Community Support
    January 12, 2026

    Hey Danielle, Celine from Figma here, happy to help!

    I can see that you are currently on a Starter (free) plan, but since this involves account and billing details, we’re not able to investigate or make changes here in the Forum for security and privacy reasons.

    I’ve gone ahead and sent you a DM with next steps so you can contact our support team via a secure form. They’ll be able to look into what happened with the plan change and help review your annual billing.Thanks for your patience, the team will be able to assist you further once they have the details securely!

    Also, please note, as you are currently on Starter plan, you can subscribe to the Professional plan at any time. You can follow these instructions on how to upgrade to a paid plan.
    Please note, about you request to pay by invoice, Figma's plans offer self-serve auto-billing by credit card or by SEPA payment. On the Professional Plan, we don't offer payment by contract/invoice, purchase order, or by transfers at this time. 

    Update: I see in the backend that your issue has been solved. I’ve gone ahead and closed the topic here as your questions has been addressed, thank you!

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