Skip to main content

Hello,

I have a team member who is not able to interact on open sessions. This happens often and sometimes we are able to troubleshoot i.e open session on incognito. however, most of the time she is still unable to interact with the board. We also have send her multiple “can edit” invitations but when she accepts them is says she can only view. on my end I see her with editing capacity and don’t know what else to do. her name is personal information redacted].

How can i resolve this recurring issue? Thank you in advance for your help. lpersonal information redacted]

Hi ​@Marilu Santacruz — thanks for reaching out, and I’m sorry to hear you’re running into this. I know how important it is to make sure all stakeholders can fully participate.

 

Here are a couple things to check that might help:

  1. Is the file currently in your drafts? If so, try moving it into a project within your team space — then start the open session again and see if others are able to join and edit.
  2. Could the team member have multiple email addresses? If so, have them double check they’re signed in with the correct one before joining the session.

 

If that doesn’t do the trick, feel free to reply here and let me know if the access issue is still happening — or you can contact our Support team directly, and they’ll be able to take a closer look at account settings. If you reach out to Support, please include the email address associated with your team member’s account, a link to the file they’re trying to access, and a screenshot of what they see when they join.

 

Also, just a quick heads-up that I edited your original post to remove personal contact info. To help protect your and your team’s privacy, we recommend keeping names and email addresses out of public threads. Appreciate your understanding!

Reply


Terms & ConditionsCookie settings