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Dear Figma support team,

in my last billing period I accidentally assigned a full seat to another email with viewing rights. Once I realized the mistake, I assigned it back to view-only immediately. But in the monthly invoice a 20$ one-time charges and credits appeared. I assume it’s for the accidentally assigned full seat. But since that wasn’t used at all, I would like to kindly request a possibility for refund. 

I understand your policy, but I would appreciate you reviewing this case for refund.

Thank you!

Hi ​@Donghyeok Kang! We are not able to assist with any billing changes on the forum (refunds requests, payment method changes, etc), as it would require personal information that cannot (and should not) be shared in a public space.

However, our support team can assist you further via email. While I can’t guarantee the outcome of your refund request, I can expedite your inquiry.

Please fill out this help form, and let me know when you’ve done so. Thank you!