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Dear Figma support team,

in my last billing period I accidentally assigned a full seat to another email with viewing rights. Once I realized the mistake, I assigned it back to view-only immediately. But in the monthly invoice a 20$ one-time charges and credits appeared. I assume it’s for the accidentally assigned full seat. But since that wasn’t used at all, I would like to kindly request a possibility for refund. 

I understand your policy, but I would appreciate you reviewing this case for refund.

Thank you!

Hi ​@Anqi Li,

 

I understand that you accidentally assigned a paid seat and are now requesting a refund.

Unfortunately, due to security and privacy reasons, we’re unable to handle specific billing issues directly here on the forum.

 

That said, I’ve gone ahead and created a support ticket for you using the details you provided(#1514120). One of our specialists will follow up with you directly once they’re ready.

The response will be sent to the email address associated with your account, so please continue the conversation about any billing concerns directly through that ticket with our team.

 

For others who may come across this post with a similar concern, please refer to our refund policy and instructions on how to request one here: Refund Policy – Figma Help Center

 

We'll go ahead and close this topic for now. If you have any other questions unrelated to your refund request, you're welcome to start a new topic.

 

Thanks,

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