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Question

One-time charges and credits

  • November 28, 2025
  • 1 reply
  • 21 views
TDX

Dear Figma support team,

in my last billing period I accidentally assigned a full seat to another email with viewing rights. Once I realized the mistake, I assigned it back to view-only immediately. But in the monthly invoice a 11.33$ one-time charges and credits appeared. I assume it’s for the accidentally assigned full seat. But since that wasn’t used at all, I would like to kindly request a possibility for refund. 

I understand your policy, but I would appreciate you reviewing this case for refund.

Thank you!

1 reply

J
Figmate
  • Junko3
  • Figmate
  • November 28, 2025

Hi ​@TDX,

 

I understand that you accidentally assigned a Full seat and are requesting a refund for the one-time charge.

 

As you may already know, payments for Figma subscriptions are non-refundable. Seat changes take effect immediately and impact billing. - Refund policy

It sounds like you already switched the user back to a view-only role, but they’ll continue to have access to the upgraded seat for the remainder of your subscription period.

 

Unfortunately, for security and privacy reasons, we can’t handle specific billing issues here on the forum.

I noticed that you’ve already reached out to our team through a support ticket(#1619157) regarding this issue. They’ll get back to you once they’re ready, so please wait for their reply and continue the conversation directly within your ticket email.

 

For other community members who want to open a support ticket regarding a billing issue like this, please follow these steps:

Select “Contact us” via the (?) icon inside the app, or go to  Hi there. How can we help?  → type your question → click [Start Chat].

The chatbot will then help you open an email case with our Support team.

Here are some related articles you may find helpful:

Thanks,

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