Notification

Hi ​@Shelly Kraus, thanks for letting us know about this!
 

Thanks for the screenshot. So, I understand you're using the Figma desktop app and have desktop notifications turned on, but that little red dot isn't showing up on the Figma icon.

Let's try a couple of things to troubleshoot this. Could you please check these settings for us?

Desktop Notification Settings:

• For Windows: Go to the System Tray in your Task bar and make sure "Show Figma in the System Tray" is selected.
• For Mac: Go to Figma > Preferences and make sure "Show Figma in the Menu Bar" is selected.

Figma Desktop App Notification Setup:

1. Click on your account menu in the top-left of the file browser.
2. Go to "Settings".
3. Click on the "Notifications" tab.
4. Could you just double-check that your settings here match what you see in this screenshot?

   

    

Here's a guide that might be useful: Manage your notification preferences

Hope this helps! Thanks again for reaching out.

Hi, thanks for your reply.

Yes, I am using the Figma desktop app on my Mac. I have already tried turning both of the settings you mentioned off and on, but it hasn't fixed the problem.

Please review my screenshots. From day one, I remember that each comment I mentioned had a small dot on the Figma icon, and this is how I knew I needed to check my notifications.

Thanks

Hi ​@Shelly Kraus, thanks for checking your settings and sharing those screenshots – that really helps.
 

To understand what happened better, I'm going to create a support ticket using the info you've provided.

Our support team will be in touch to help you out with this. Please keep an eye on your inbox – you should receive an email about the new ticket pretty soon. It'll be sent to the email address we have on file for your account.

We appreciate you letting us know!