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a_qwert
a_qwert
New Member
October 16, 2025
Question

Not receiving authentication email and lost access to an account

  • October 16, 2025
  • 1 reply
  • 52 views

Hello, 

Can anyone help me? I am trying to log in to my account and I am not receiving an authentication email and I think I have lost access to my account. Is there any way to switch the email connected to my account?

This topic has been closed for replies.

1 reply

Figmate
Junko3
Figmate
October 16, 2025

Hi ​@a_qwert, 

 

It sounds like you’ve lost access to your Figma email address and are looking for a way to switch it to a different one you currently have access to.

 

Unfortunately, for security and privacy reasons, we’re unable to assist with switching your account email directly here on the forum.

It looks like you’ve already submitted a support ticket for this issue (thanks!), and I can confirm that one of our support specialists is already working on your case, so you’re all set.

Please wait for a reply from our specialist on ticket #1552320. They’ll contact you directly via email once they’re ready.
 

For other community members experiencing a similar situation, this post might be helpful:

 

Thanks,

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