Hey Figma,
I just lost access to an important file of which I was the sole owner :( this is extremely nerve wracking, please restore the file ASAP!
Not found (404)
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Hi
I see in the backend that you have reached out to the support team, I have escalated internally so they can check directly your file.
For your information, if you're seeing a 404 page when opening a file link, the most common reasons are:
- You don't have access to the file
- The file has been deleted
In the meantime, here are a few steps you can check:
-
Make sure you’re logged into the correct Figma account
-
Check that you’ve accepted the invite to view or edit the file (under the right account)
-
Check your deleted files in case it was accidentally removed
-
Contact the file owner to request access again
Hope this helps!
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