understand you're having trouble accessing Figma AI, even though you're on a paid plan.
I checked on our end, and it looks like your account is associated with two teams — one on a Professional plan and one on the Free Starter plan. Could you please double-check which team the file you’re working in belongs to?
For more information about Figma AI availability and access, you can also refer to the FAQ here: Figma AI FAQ
If the file where you’re not seeing the Figma AI is definitely within your Professional team, I recommend submitting a support request through this form: Submit a request Please be sure to use the email tied to your professional plan account and include the file URL so our team can take a closer look.