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Not able to register for config India event

  • July 28, 2026
  • 6 replies
  • 45 views
Amrita Nayak

Not able to login and register for Config India Oct event on https://config.figma.com/india/ 
It shows wrong password error and even clicking reset password shows a message that reset email has been sent but nothing inbox or in spams. 
Tried with both paid account and free account.

 

Best answer by djv

Thanks for the additional context and for the screenshot, ​@Amrita Nayak! 

For your privacy and security, I’ve redacted the screenshot with your email addresses from your reply. Since you have attended Config in the past, this may have something to do with your Config account. I’ve created ticket #2037783 on your behalf to connect you with our Config Events team. They will review your account and be in touch soon. 

6 replies

Celine_
Figmate
  • Celine_
  • Community Support
  • July 28, 2026

Hey ​@Amrita Nayak ! Celine from the Community Support team at Figma here.

Sorry to hear you're running into this.Could you send me a DM with:

  • The email address(es) you tried to use to register for Config India.
  • A screenshot of the error message you're seeing when trying to log in or register.

Once we have those details, we'll be happy to take a closer look and investigate further. Thanks!

    Amrita Nayak
    • Amrita Nayak
    • Author
    • New Member
    • July 28, 2026

    Sent details in your dm. Please check

    Celine_
    Figmate
    • Celine_
    • Community Support
    • July 28, 2026

    Well-received, I’ve shared it to our internal team. I will keep you posted as soon as we get update on this. Thank you for your patience!

    djv
    Figmate
    • djv
    • Community Support
    • July 28, 2026

    Hi ​@Amrita Nayak, thanks for your patience! 

    I’m jumping in to help out ​@Celine_. When attempting to register to attend, it sounds like you’re trying to log in with your existing Figma accounts. Is that correct? 

    If so, you actually want to Sign up by creating an account, instead of logging in here: https://reg.config.figma.com/flow/figma/config26india/application/login

    If you haven’t attended Config in the past, you need to create a new account. This account is separate from your Figma accounts. But if you have tried creating a brand new Config account and you’re still running into issues, please let us know. We can help get you connected with our Config support team. 

    Amrita Nayak
    • Amrita Nayak
    • Author
    • New Member
    • July 28, 2026

    hi ​@djv already have an existing account as i have attended config.

    [redacted screenshot PII - DJV 7/28/2026]

     

    djv
    Figmate
    • djv
    • Community Support
    • Answer
    • July 28, 2026

    Thanks for the additional context and for the screenshot, ​@Amrita Nayak! 

    For your privacy and security, I’ve redacted the screenshot with your email addresses from your reply. Since you have attended Config in the past, this may have something to do with your Config account. I’ve created ticket #2037783 on your behalf to connect you with our Config Events team. They will review your account and be in touch soon. 

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