I’m the admin of my team, and my e-mail id has changed. Everytime I try to change my e-mail id in figma from my account, after clicking on the verification mail, this message show up: ‘your link has expired or is malformed’. I’ve tried with Google SSO login and with just email and password - nothing seems to be working.
Also, how do I update my billing info?
Hey
Before clicking the verification link, you need to be logged in with your old credentials (old email) first.
Please make sure both of these conditions are met:
You can try the following steps:
1. Sign into your email in a supported web browser (Chrome, Safari, Edge or Firefox)
2. Sign into Figma in the same web browser with your existing email
3. Open the verification email
4. Right-click the "Verify Email" button and select "copy link URL"
5. Paste the copied link into a new tab in the same browser
If that doesn’t work, try pasting the copied link into an incognito/private window instead.
For more information, you can also check our guide: Manage email address or password
If you’re still running into issues after trying this, I’ve sent you a DM to contact our Support team via a secure form so they can take a closer look on their end. Thank you!
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