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None of the AI features are working in my account

  • July 9, 2026
  • 1 reply
  • 35 views
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Hi


It doesn’t appear that any of the AI features are working in my account for Figma Design, Figjam, or Figma Make. I’m on a Mac (Tahoe 26.5.1), Using the latest Chrome, Firefox, Brave, and the Desktop App. I have a Figma Professional account. I am both the Admin and the only user of the account.

I have already tried:

  • Three different browsers (clearing the cache on all three completely between tries)
  • Two different computers
  • Five different new files
  • Making sure VPN is disabled
  • Allow rules for every Figma-related domain I could find in my Firewalla router
  • Completely bypassing the router and trying all of that again just using my 5G phone as an internet connection with no vpn.
  • Using your support agent and eventually logging a support ticket 5 days ago

I’m pretty sure I’ve ruled out it being an issue on my end. I keep getting codes in every area that touches an AI feature like 26a4fda8-b07d-4497-8e62-4d2a698a4349, and errors that say “something went wrong.” The rest of these tools appear to be working fine.

 

Can someone please look at this?

Best answer by Celine_

Hey there, thanks for reaching out to the Figma Forum! Celine from the Figma Community Support team here.


I can see in the backend that our Moderation team replied to you. For reference, your case number is #1996253. A restriction has been placed on your account due to the use of the privacy domain which is not permitted. You will need to update your email account.

Please check directly your support case and continue the conversation directly there as they are best equipped to handle your case. (We cannot handle account related issue in the Forum due to security and privacy reasons). I’ll go ahead and close the topic here, thank you for your understanding!

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • July 10, 2026

Hey there, thanks for reaching out to the Figma Forum! Celine from the Figma Community Support team here.


I can see in the backend that our Moderation team replied to you. For reference, your case number is #1996253. A restriction has been placed on your account due to the use of the privacy domain which is not permitted. You will need to update your email account.

Please check directly your support case and continue the conversation directly there as they are best equipped to handle your case. (We cannot handle account related issue in the Forum due to security and privacy reasons). I’ll go ahead and close the topic here, thank you for your understanding!

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