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Question

no response from figma support

  • December 10, 2025
  • 1 reply
  • 21 views

Adina Tarshish

I am waiting for a response on case 1635710.  When will I get a response?  How do I find out the status of my case?

1 reply

djv
Figmate
  • Community Support
  • December 10, 2025

Hey ​@Adina Tarshish, thanks for reaching out! 

It took a look at your ticket #1635710, and it looks like someone from support replied earlier today instructing you to reach out from an email address associated with the account. 

It looks like you did that, so support is now helping you out on ticket #1628353. As shared by our support team, the typical response time is between 24 and 48 hours. Rest assured, our support team is working to resolve your tax refund request as quickly as they can. They’ll provide an update directly via email as soon as possible.