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Adina Tarshish
Adina Tarshish
New Member
December 10, 2025
Question

no response from figma support

  • December 10, 2025
  • 1 reply
  • 57 views

I am waiting for a response on case 1635710.  When will I get a response?  How do I find out the status of my case?

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    1 reply

    djv
    Figmate
    djv
    Community Support
    December 10, 2025

    Hey ​@Adina Tarshish, thanks for reaching out! 

    It took a look at your ticket #1635710, and it looks like someone from support replied earlier today instructing you to reach out from an email address associated with the account. 

    It looks like you did that, so support is now helping you out on ticket #1628353. As shared by our support team, the typical response time is between 24 and 48 hours. Rest assured, our support team is working to resolve your tax refund request as quickly as they can. They’ll provide an update directly via email as soon as possible. 

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