no plan subscription but still being billed

Hi ​@Storiesvlive - sorry for any confusing billing you’ve received. Our support team will need to assist you further, as there are security checks that they’ll need to follow up with before any action can be taken to cancel or process any subscription refunds.

I took a quick look, and saw that you currently have an open email ticket. One of our agents has reached out to you for more information -- when you have a moment, please check your email inbox.

Let me know if you do not see this reply on your end.