No Longer Have Access to School Email

Hi ​@Judy Zhu — glad we were able to connect here. While I’m not able to access or share account-specific details in the Forum, I can see that our Product Support team is actively reviewing your ticket. They’ll reach out directly to the email associated with your Figma account with next steps. I also removed some personal information from your post to help protect your privacy and security.

Thanks for your patience as the team takes a closer look. 🙏🏻

Hi,

I’m experiencing similar issues and can’t access my school email. Could you please let me know how I can change my email address so I can access my Figma account?

Cheers!

did you find a fix for it? i have the same issue @nadersson

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Hey ​@nandersson and ​@MNGHA! I understand you cannot log into account under your old school email address. Do you happen to have emails from your old email address forwarded to the new email address? If so, I recommend to reset your password so that you can surpass the Google single sign on login to access your Figma account, and then update your email address as needed.

Please let me know if your emails are not forwarded, I can create a support ticket on your behalf. What support can do is start the process to manually update your Figma account email address. ​​After the change of the email address of the account, you can log in, and move the files in the account to your new account. For this process they’ll need to verify your ownership of the account.

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Thank you, 

Gayani 

​@Gayani_S yes thank you i uploaded the ticket and its number is : 1641822

note: i have access to my account but each time i try to change my email an error message appears saying “ sorry your link has expired or been malformed” 

Update: i happily transferred all of my work to my new account (MNGHA) but i want to cancel the subscription for my old account on the figma app but didn't know how since i don't want to be billed on it, if you can just give me the way to cancel it on the app so i can renew it to my new account i would be glad, tomorrow will be the new bill so i want to cancel it today if possible before i can subscribe in my new account so i wont be billed twice 

Second update: I missed up after transferring my files to my current account, i tried to delete my old account and now all the files i have transferred got deleted

if my old files are gone forever kill me please 

Hey ​@MNGHA, apologies for the delayed response and thanks for explaining everything in detail! 

I want to make sure the right team looks into this as quickly as possible. You mentioned a support ticket number (1641822), but I’m not able to locate a ticket under that reference. Would you mind double-checking the number for me? If it’s easier, I can also create a new support ticket on your behalf right away so nothing gets delayed.

You may be able to restore the files. Our support team can reviews your account directly. 

In the meantime, here are two Help Center articles that may be useful:

• Transferring a project or team to a different account: https://help.figma.com/hc/en-us/articles/10250387712407-Transfer-a-project-or-team-to-a-different-account. 

• Canceling a Professional plan subscription: https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan#h_01JN1WZEQ0XHFCM49DXHGJPS7S. 

Please let me know how you’d like to proceed, thank you!