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I’ve been wanting to change my email to my .edu email to verify for the education plan on Figma. I have been trying to change the email multiple times, and there’s always a popup saying that a verification email was sent, when it actually was not.

I’ve even tried making a new account with my .edu email, but there’s no email with the verification link.

Figma support does not even respond, I have tried contacting them. I’ll be happy if someone can help me resolve this issue.

Hey ​@aethrr ツ , I understand that you are having issue to change your email address to verify your status for the Education Plan.

I wasn’t able to locate your case in our backend. Just to confirm, have you used your email address tied to your Figma account? itxxxxxz@prxxn.ce 
If there is another one, please let me know via DM, then I will try to locate and escalate it internally.
Thank you!

 

Update: For visibility here, this topic has been solved via DM by redirecting to the support form.

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