no email change verification email despite trying multiple times

Question

I’ve been wanting to change my email to my .edu email to verify for the education plan on Figma. I have been trying to change the email multiple times, and there’s always a popup saying that a verification email was sent, when it actually was not.

I’ve even tried making a new account with my .edu email, but there’s no email with the verification link.

Figma support does not even respond, I have tried contacting them. I’ll be happy if someone can help me resolve this issue.

Celine_ · Accepted Answer

Hey ​@aethrr ツ, I understand that you are having issue to change your email address to verify your status for the Education Plan.I wasn’t able to locate your case in our backend. Just to confirm, have you used your email address tied to your Figma account? itxxxxxz@prxxn.ceIf there is another one, please let me know via DM, then I will try to locate and escalate it internally.Thank you!Update:For visibility here, this topic has been solved via DM by redirecting to the support form.

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