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WMD
WMD
New Member
May 1, 2025

New Full Seats and Quarterly True Ups

  • May 1, 2025
  • 1 reply
  • 183 views

If I go to People and select `New charges since last invoice` it is empty despite owing on this true up. When viewing the people I have no way to determine when they were added. Upgrade reason date appears to be inaccurate as you can click the user’s name to get a window to fly out from the right hand side allowing you to see who migrated the user and when. This information does not match the upgrade information. As a result the `New charges since last invoice` doesn’t quite work as expected. 

Can you please surface the migrated by and migrated date into the table or update the updated status with that information when they’re upgraded?


Thank you,


WMD

    This topic has been closed for replies.

    1 reply

    y_toku
    Figmate
    y_toku
    Community Support
    May 2, 2025

    Hi ​@WMD 

     

    So sorry for the confusion, and thanks for letting us know. For the most accurate information regarding your account, I suggest getting in touch with our support team. You can reach them here: https://help.figma.com/hc/en-us/requests/new. I hope they can clear things up for you!

     

    Thanks for your patience.

    Toku

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