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X9878
X9878
New Member
January 23, 2026
Question

need to change my aaccount email address. its not working.

  • January 23, 2026
  • 1 reply
  • 54 views

need to change my account email address. its not working. the link i get in my new email says "sorry your link has expired or is malformed."

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    1 reply

    Celine_
    Figmate
    Celine_
    Community Support
    January 23, 2026

    Hey ​@X9878 , sorry you’re running into this issue with updating your account email.

    If the email change link says “expired or malformed”, there are a couple of things you can try:

    • Password reset: If emails from your old address are still being forwarded to your new one, try requesting a password reset. This can bypass Google SSO and allow you to log back into your Figma account, where you can update the email address from your account settings.

    • Manual update via Support: If emails from your old address aren’t forwarded, our support team can help manually update the email on your account. Since this involves account details, I’ll send you a DM with the next steps so you can reach out to our support team via a secure form. Thanks!

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