No one is responding to me to help me cancel my config ticket. What do I do? I am only getting chat bots. Need a refund! This should not be so hard
Question
Need to cancel config ticket
Hi
I understand you want to cancel your Config ticket.
I've located your support ticket (#1643324) and have flagged it for prioritization with the correct team. They will contact you directly.
For anyone else with a similar question, you can cancel your ticket for a refund up until May 22, 2026, at 11:59 PM PT. Please reach out to us directly via our Support Hub > click ‘Start a chat’ > type ‘Cancel Config ticket’.
More details are also available in here: FAQ > Registration > Can I transfer, refund, or cancel my ticket?
I’m closing this topic now. Thank you!
I still have not been contacted about getting a refund at all and got no support ticket confirmation and was told here in the forum that it was flagged for prioritization over 24 hours ago.
How long am I supposed to wait? I need to cancel my other bookings before they are non-refundable. It’s been 9 days since my original ask and I need to cancel my flights and hotel bookings but have to wait for config refund.
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