I was charged $192, but I have no idea what this expense entails from Figma. I pay Figma $15 a month for my subscription, but I have not signed up for any other subscriptions or memberships. What would $192 cover with regard to Figma? Do you know why I would be charged this amount?
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Hey Jeff - there are a couple of reasons why this may have happened. I want to note that there have been some recent changes to how billing is structured on our end. Please review this page here for details.
One thing that may have happened is you shared edit access to another user, and upon their acceptance, an additional seat was added to your charges. There may have been other seats added to your team in general that you aren’t aware of.
In terms of specifics, I’m not able to give you further details on your specific instance -- billing and account related issues contain sensitive information that we cannot provide via the forum for privacy and security reasons.
Please fill out the help form here, and someone on our support team will get back to you. They’ll be able to assist you in any potential refunds and/or corrections for your future billing:
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