Skip to main content
Rajagopal Raghunath
Rajagopal Raghunath
New Member
Jan 29, 2025 3:01 AM UTC
Question

Need help logging in

I can’t login to my figma account as the my school had deleted the mail associated with the account, need help logging back in or to retrieve my files. Tried contacting support but they haven’t gotten back. Please help!

    This topic has been closed for replies.

    3 replies

    subashchandra
    subashchandra
    New Participant
    Jan 29, 2025 4:59 AM UTC

    Is your account opened with education mail? If your mail was deleted by institute and if you try to log in which type error you are seeing?

    Rajagopal Raghunath
    Rajagopal RaghunathAuthor
    New Member
    Jan 29, 2025 11:19 AM UTC

    Yes, it was opened with an education mail. 
    It says log in with Google or reset password, and I’m unable to do either.

    Gayani_S
    Figmate
    Gayani_S
    Community Support
    Jan 29, 2025 2:35 PM UTC

    Hey ​@Rajagopal Raghunath, thank you for reaching out! I completely understand how frustrating this situation must be. 

    I checked on your support ticket (#1239334), and it looks like our support team replied to you on Monday and is waiting for your response. They mentioned that if you have email forwarding set up from your old school email to a new one, you can try resetting your password to bypass Google Single Sign-On and regain access to your Figma account. From there, you’d be able to update your email address as needed.

    If you don’t have email forwarding enabled, our team can begin the process of manually updating your account’s email. 

    Support will need you to confirm a few details to verify account ownership. Please follow up with them via email so they can help you as quickly as possible.

    Let me know if you have any trouble reaching them, thanks! 

     

     

    Terms & ConditionsAccessibility statement