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Question

Need help - charged monthly after switching back to free plan

  • July 10, 2026
  • 1 reply
  • 13 views
xxunop

I need some help with a billing issue. I switched my subscription back to the $0/free plan, but I’ve still been charged every month anyway - my account seems to revert to the full paid plan without any notification.


I submitted a support ticket right after I noticed the charge, but I haven’t heard back yet. There also doesn’t seem to be a clear, straightforward way to cancel the plan from the account settings, which is part of why this keeps happening.


I’m hoping to get this resolved: a refund for the unexpected charges, and confirmation that my plan is properly cancelled this time. 
Thanks.

    This topic has been closed for replies.

    1 reply

    Celine_
    Figmate
    • Celine_
    • Community Support
    • July 10, 2026

    Hi ​@xxunop , Celine from the Community Support team at Figma here.

    I checked your support case and can see that one of our support agents has now resolved your request. To share a high-level update, your Professional plan has been cancelled, your team has been downgraded to the Starter plan.

    For future reference, if you'd like to cancel your Professional subscription yourself, you can do so by following these steps:

    1. In the file browser, select your Professional team from the sidebar.
    2. Select Admin.
    3. Open the Settings tab.
    4. In the Plan section, select Cancel plan.
    5. Choose a cancellation reason and select Cancel plan.

    Once cancelled, your team will continue to have access to Professional features until the end of the current billing period, after which it will automatically downgrade to the Starter plan.

    For more details, please check your inbox and continue the conversation directly through your existing support case if you have any follow-up questions.

    I'll go ahead and close this thread since your request has now been resolved. Thanks!

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