Hi ​@Spencer Marell - happy to help as much as I can. I’ll get you connected to our support team directly for assistance.

For issues regarding accounts and/or billing, we aren’t able to assist with those on the forum directly for both privacy and security reasons.

I just did a follow-up via the email you have associated with your community Forum account -- can you let me know if you did not receive that? You should have a case number assigned to you (#1432486) as well.

Let me know when you have a chance.