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Question

Не могу зарегистрировать новый аккаунт из за Captha и когда скачал приложение на ноутбук появлялось белое поле без кнопки входа

  • July 30, 2025
  • 1 reply
  • 2500 views

EgorK111

Не работает Figma и не можем зарегистрировать новый аккаунт, не знаю может интернет медленный, но Captha не загружается и когда вхожу в приложение Figma оно открывается и там чистое поле и сверху домик и всё, что делать подскажите пожалуйста.

1 reply

  • Figmate
  • July 31, 2025

Hi ​@EgorK111,

 

I hope it’s okay to reply in English.

I understand you're having trouble creating a new Figma account and then seeing a blank screen when trying to open the Figma desktop app.


Could you please confirm whether your sign-up process was completed successfully? You can refer to this guide for the steps: Create a Figma account
If it was, please try the following steps to help the Figma desktop app load correctly:

  1. Quit the desktop app completely
  2. Make sure your browser is up to date (we support Chrome, Safari, Edge, and Firefox)
  3. Log into your Figma account from your browser at figma.com
  4. Reopen the desktop app and wait to be redirected

If you're still having trouble creating your account, could you try the following?

  • Sign up using an incognito/private browsing window
  • Try a different internet connection, if possible

If none of these steps resolve the issue, it would be really helpful if you could share a screenshot or a short video of what you're seeing. That will help us better understand what’s happening and how we can assist you.

 

Thanks,