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Ashima Vasisht
Ashima Vasisht
New Member
December 13, 2025
Question

My isnt opening it opens and shows some issues related to webGL ive checked everything. HELP ME

  • December 13, 2025
  • 1 reply
  • 133 views

I’ve done everything about it checked my graphic card update. cleared cache and everything it still doesnt work. 

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    1 reply

    Figmate
    Junko3
    Figmate
    December 15, 2025

    Hi ​@Ashima Vasisht,

     

    I understand you’re seeing a WebGL-related error when trying to open Figma.

     

    I’m assuming the message looks something like: “We can’t open this file because WebGL isn’t supported, or is disabled…”
    Let’s try a few things to troubleshoot this further.

    1. Please double-check the following: Make sure your OS, GPU drivers, browsers, and the Figma Desktop app are all fully updated the latest version.
    2. Go to https://webglreport.com/ in a supported browser (Chrome, Firefox, Safari, Edge). Does it show that WebGL is enabled?
    3. Does the issue happen only in one browser/app, or in all supported browsers and the Desktop app?
    4. Does the same thing happen on another network, such as a mobile hotspot?
      • If it only happens on one network, you may need to adjust VPN/proxy/firewall settings as described here: Adjust your network settings, or speak with your IT admin/ISP.


    If the issue continues after trying the above, please share:

    • The detailed results of each troubleshooting step (1, 2, 3, and 4)
    • A screenshot of the issue with the entire Figma window visible

    This will help us understand what’s happening and figure out the best next steps.

     

    Thanks,

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