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Aung Tun
Aung Tun
New Member
December 23, 2025
Question

My invoice has been charged wrongly

  • December 23, 2025
  • 1 reply
  • 78 views

Hi, 

This month again Figma charged me additional “One-time charges and credits 9.33$” like previous month. I kept explaining that we are using only one account and no one using any extra seat since beginning. 

We can only pay 20$ for 1 seat and keep requesting every month for those wrong charges. Kindly check my account and adjust the invoice of R3BPMFOD-0004

Thank you.
 

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    1 reply

    Gayani_S
    Figmate
    Gayani_S
    Community Support
    December 23, 2025

    Hey ​@Aung Tun, thanks for reaching out! 

    This usually happens because there are added seats outside the original annual agreement. I can see that you’ve already been in touch with our support team (#1653889).

    I’ve gone ahead and flagged this internally so the right team can take a closer look at your account and the invoice. Someone will reach out to you soon.

     

    Appreciate your patience in the meantime! 

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