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Question

My file disappeared not in trash. Only one team present

  • June 25, 2026
  • 1 reply
  • 10 views
Nawal HP

Hello,

A figma file i had has just disappeared. I think it was in a different team of maybe education. I can’t remember. But there is only one team showing right now. I have checked the trash and everywhere else. Can’t find the other team or the file that disappeared. It has been a few months since i needed it so i only noticed today that it was gone.

P.S. I really despise the whole team thing, it really confuses everything for me. Takes the simplicity out of figma. A year ago i deleted a duplicate account and an important file got deleted with it, even though i had transferred the ownership. I really hope figma finds a way to get around this crazy thing. PLEASE.

    1 reply

    Celyn_L
    Figmate
    • Celyn_L
    • Figmate
    • June 26, 2026

    Hi ​@Nawal HP, Celyn from Figma Community Support here.

    Thanks for reaching out. We understand that you're no longer able to locate a file in your account, and that the team you believe it was stored in is no longer showing up.

    Just a quick check: have you tried clicking Switch accounts from the file browser to see if the missing team appears there?

    If you're only seeing one team, it's also worth checking All workspaces to see if the team is still listed there.

    In the meantime, I've gone ahead and created a support ticket so our team can take a closer look. Your ticket number is #1984234.

    Thanks as well for taking the time to share your feedback about teams. I understand that the experience has been confusing, especially given your previous experience with your duplicate account. I've shared your feedback with the team.

    Please keep an eye on your inbox, as someone will follow up with you as soon as they're able. I hope we're able to help you track down your file. 🙏

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