My Figma file has disapeared from my account

Hey ​@Sean Verhaagen — welcome to Figma Forum, and I’m sorry to hear about the trouble accessing your file. Glad we were able to connect here.

In addition to checking the Trash section, these may help resolve this issue:

• Check if it was moved by a teammate: If others had access, the file may have been moved. Try checking with teammates or the file owner to confirm permissions.
• Right account: Make sure you’re logged into the account that should have access. You can switch accounts from the top-left corner of the file browser.
• Troubleshooting guide: Here’s a helpful resource that walks through more checks: My files are not opening.

If none of these resolve it, I recommend reaching out directly to the Product Support team with the file link so they can take a closer look and advise on next steps.

Hope this gets you closer to finding your file — let us know how it goes!

Thank you for your reply, I have double checked that I am not on the wrong account, I also had no collaborators on this file so I don’t believe it could have been moved by someone I know.

I will reach out to the product team for details.

Thank you again.

Thanks for confirming, ​@Sean Verhaagen — appreciate you taking the time to check. I’m not able to access account-specific details here, but our Product Support team is actively reviewing your case.

Please keep an eye on the email linked to your account for updates. For reference, your case ID is: 1484965. We appreciate your patience while the team looks into this.