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Gyb
Gyb
New Member
November 7, 2025

My Figma account was suspended

  • November 7, 2025
  • 1 reply
  • 139 views

My Figma account was suspended about a week ago, and since then I can’t access any of my files or ongoing work. I reached out to Figma Support, but I still haven’t received any response. My work is completely blocked right now because everything is stored in my account.

Could someone please let me know how long it usually takes to get a reply from support?

Thank you in advance!

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    1 reply

    Celine_
    Figmate
    Celine_
    Community Support
    November 7, 2025

    Hi ​@Gyb , thanks for reaching out to us! Celine from Figma here. 

    I wasn’t able to locate any support ticket under your name, so just to be sure, could you please submit a request through this form using the same email address that's linked to your suspended Figma account? Submit a request here

    If you’ve already submitted a ticket, feel free to DM me the email address you used, and I can look it up on the backend and escalate it internally.

    Once your request is submitted, our team will follow up as soon as possible (typically within 24 hours, often sooner).
    Thanks for your patience!

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