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My education statu didn't verified

  • November 17, 2025
  • 1 reply
  • 18 views
ilke.akkuzu

I am a master’s degree student at Politecnico di Milano, and I’m having an ongoing issue verifying my student status. I have contacted Figma Support before, and I was informed that the issue is related to SheerID. However, when I reached out to SheerID, they said it’s a Figma-related problem.

I’m certain that I am still an active student, so this verification issue is not on my side. I have tried to verify my student status multiple times, the system says “verified,” but my Figma profile does not update to reflect the Education status.

Could you please look into this and help resolve it? I really need access to the student benefits for my studies.

 

Best answer by Celine_

Hi ​@ilke.akkuzu, thanks for reaching out!
To help the Figma Education team understand what’s happening, could you please share the most recent response you received from SheerID directly in your existing support case (a screenshot is perfect)? This will give the team the context they need to review your situation.
For reference, your Education ticket number is #1602698. Thanks again for your patience while we look into this with you!

Update:

Please check your inbox when you have a moment. The Figma Education team has just replied to you.

It looks like your Education verification may have been completed under a different email address.
For anyone experiencing something similar: if your Education status is verified on one account and you want it applied to another, this is considered moving Education status between accounts.

If your status is currently applied to an account associated with your education email, Figma for Edu is unable to move your status. You should follow these instructions to move the project or team you need to your education account instead.

Otherwise, please complete this form provided by the Figma Education team. These requests are processed weekly, and you’ll be notified once the change is made.

 

I’ve gone ahead and marked this topic as solved and closed it, since the Figma Education team has now responded to you. Please continue the conversation directly through your support case for any further assistance.Thank you!
 


 

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • November 17, 2025

Hi ​@ilke.akkuzu, thanks for reaching out!
To help the Figma Education team understand what’s happening, could you please share the most recent response you received from SheerID directly in your existing support case (a screenshot is perfect)? This will give the team the context they need to review your situation.
For reference, your Education ticket number is #1602698. Thanks again for your patience while we look into this with you!

Update:

Please check your inbox when you have a moment. The Figma Education team has just replied to you.

It looks like your Education verification may have been completed under a different email address.
For anyone experiencing something similar: if your Education status is verified on one account and you want it applied to another, this is considered moving Education status between accounts.

If your status is currently applied to an account associated with your education email, Figma for Edu is unable to move your status. You should follow these instructions to move the project or team you need to your education account instead.

Otherwise, please complete this form provided by the Figma Education team. These requests are processed weekly, and you’ll be notified once the change is made.

 

I’ve gone ahead and marked this topic as solved and closed it, since the Figma Education team has now responded to you. Please continue the conversation directly through your support case for any further assistance.Thank you!
 


 

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