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Hi team,

My EDU account is still active, but when I try to access the EDU team, it shows that I need to verify my EDU account again. I’ve already completed the verification successfully, but my EDU team remains locked.

Could you please help me resolve this issue? The team contains several important projects.

Hey ​@Thanh Chau, thanks for reaching out! 

Since the higher education verification is handled by our partner SheerID, the best next step would be to reach out to their support team so they can help unlock your EDU team access. You can contact them directly here: SheerID Help Center.

 

Thank you, 

S.Gayani