Hi, I found that my account has been suspended. I’m currently unable to log in, so I’m using another account to submit this request.
I need access to my files for ongoing design work. Could you please let me know how I can resolve this issue? Thank you.
Suspended account: (redacted by the moderator due to PII)
Hi
Thanks for reaching out and for sharing the context. I understand that your account has been suspended and that you need access to your files for your ongoing work.
For your privacy and security, I’ve gone ahead and redacted your email address from your post.
We’re not able to review or resolve account-related issues here in the Community Forum. That said, I was able to locate your ticket (#1810337), and the team is currently looking into it.
Please keep an eye on the inbox associated with your account — someone from the team will follow up with you there as soon as they have an update.
Appreciate your patience while this gets sorted out 🙏
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