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Question

Moving file from draft to a team times out

  • April 2, 2025
  • 1 reply
  • 16 views

Robert_Wolf

When I try to move a file from a draft to a theme, the request times out (Keeps on loading)

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1 reply

  • Figmate
  • April 3, 2025

Hi ​@Robert_Wolf, Thank you for reaching out about this issue.

 

I understand that you are experiencing difficulties moving a file from your drafts into a project.

Moving a file requires certain access levels. Could you please make sure you have the following?

  • You need "can edit" permission in the destination project.
  • You need to have a seat type that grants you full access to the file type you're trying to move.

Once you’ve confirmed this, please try the following quick fixes to see if it makes any difference:

  • Close any Figma tabs you’re not using.
    • In your browser, reload all tabs.
    • If you’re using the desktop app, please restart it.

 

If the issue persists, I recommend reaching out to our support team using this form. In that case, please include the following information so we can take a closer look:

  • Your Figma account email address
  • The URL of the file
  • The URL of the destination project where you want to move your file
  • A video recording of the issue, including detailed steps to reproduce the problem

Thank you for your assistance!