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Mostafa_khatttab999
Mostafa_khatttab999
New Member
October 6, 2025
Question

Missing Projects from My Account – Need Urgent Help

  • October 6, 2025
  • 2 replies
  • 184 views

 

I’m facing an urgent issue where an important project has disappeared from my Figma account. I’m on the educational plan. 

I have already checked:

  • Drafts – nothing found

  • Trash – nothing found

  • Search bar – no results

     

here is the link for the project : 
https://www.figma.com/design/FVsxhGd00Ujk9m2X11MGen?node-id=223%3A2373&type=design&fuid=1033838389313272994#1241747969

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    2 replies

    Figmate
    Junko3
    Figmate
    October 7, 2025

    Hi ​@Mostafa_khatttab999, 

     

    I checked the URL you shared, and it appears that the file may have been trashed previously. However, since you mentioned that you’ve already checked the Trash, I’ve escalated this case to our support team by creating a support ticket(#1539642) on your behalf using the information you provided.

     

    You’ll receive an email confirmation for the new ticket shortly, so please keep an eye on your inbox.

    Our team is equipped to help you locate the file, and they’ll follow up directly via the ticket email once they’re ready.

     

    Thanks,

    Anonymous
    October 22, 2025

    hey my account has charged me from pro and then gave my old class mate acces and when i remvoed her it has remvoed my app

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