Missing Projects from My Account – Need Urgent Help

Hi ​@Darshil — welcome to the Figma Forum, and I’m sorry you’re having trouble finding your projects. I’m glad we were able to connect here.

I wanted to double check: Is there any chance you were collaborating with another team for any of these files? If so, and you still have the file URLs, someone on that team may just need to re-enable your edit access. Here’s a quick guide on how to request that: Request to edit a file.

If that doesn’t get things sorted, please keep an eye on the email inbox tied to your Figma Forum account. A team member will follow up with you directly after taking a closer look at your account. Your case number is 1464641.

Thank you ​@Tom Reem  for the warm welcome and for looking into my case.

I’ve checked, and these projects were created directly in my own team space on the Starter plan, not in collaboration with another team. Unfortunately, I don’t have the file URLs anymore.

Please treat this request as urgent, as all of these files are very important for my ongoing work. I would greatly appreciate it if your team could help recover them as soon as possible.

I’ll keep an eye on the email inbox linked to my Figma Forum account for further updates. Please let me know if you need any additional details from my side to speed up the process.

Thanks again for your support,
Darshil Chauhan

Thanks for the update, ​@Darshil — I understand how important this is. A teammate has followed up with you directly, so please check your inbox for the next steps. We appreciate you working with us while we get this sorted.

Hi ​@Tom Reem ,

Thank you for the update. I have checked my inbox and will review the teammate’s message to proceed with the next steps. I appreciate your support in helping me recover the project.

Best regards,
Darshil Chauhan

Hi ​@Tom Reem ,

I wanted to follow up on my deleted projects issue. I’ve already shared all the project links with your teammate via email, but I haven’t received any update or confirmation from their side.

Could you please check if there’s any progress or let me know if more information is needed from my side?

Thanks for your time and help,
Darshil

Hi ​@Darshil - checking in on behalf of Tom. It looks like you’ve now been in touch with Jawana on our support team, and this is getting situated. Moving forward, please continue the conversation via that ticket (so we can avoid any potential confusion in information being posted in different places).

I will be closing this topic, but please feel free to open a new one if any other issues or questions outside of this pop up.