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Question

Missing "Personal Project" File

Henzy

A file named "Personal Project" has suddenly disappeared and is no longer accessible. When I tried to open the file I received the error message ‘access denied.’ I tried opening the file again, it dissapeared from the recent file lists, and I can’t find it. I have checked the Recycle Bin, but it is not there either.

This file was still present and accessible just 1–2 weeks ago, and I have not made any unusual changes or deletions.

Also I see this message do I need to upgrade to see my file again? or different problems?

    5 replies

    y_toku
    Figmate
    • y_toku
    • Community Support
    • 2415 replies
    • April 11, 2025

    Hi ​@Henzy, 

     

    Thanks for reaching out. This issue requires assistance from our support team. Could you please contact them directly using this link: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360005944714? 

     

    Thanks!

    Toku

    Henzy
    • Henzy
    • Author
    • New Member
    • 3 replies
    • April 11, 2025

    ​@y_toku Hi 
    I already uploaded third times and they automatically turns to ‘solved’ 
     

    Thanks

     

    y_toku
    Figmate
    • y_toku
    • Community Support
    • 2415 replies
    • April 11, 2025

    Hi ​@Henzy 

     

    Sorry to hear the cases were auto-closed. I just checked our system, and there is your open case that our support team is working on. They will get back to you once they’re ready. 

     

    Thanks for your patience!

    Toku

     

     

    Henzy
    • Henzy
    • Author
    • New Member
    • 3 replies
    • April 16, 2025

    Hi ​@y_toku 

    What do you think for the ETA for my problem ?

     

    Thanks

    y_toku
    Figmate
    • y_toku
    • Community Support
    • 2415 replies
    • April 17, 2025

    Hi ​@Henzy, 

     

    Our apology for the delayed response. Our support team typically replies within a few business days, but we’re currently experiencing a high volume of requests, which might cause some delays.

    I've checked the internal system, and our support team will address your issue as soon as they can. Someone will reach out to you as soon as possible.

     

    Thanks for your patience!

    Toku

    Reply


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