Back in June of this year, I had many active projects saved in my "Drafts" folder, as well as personal projects in "All Projects". However, when I logged into my account this month after a period of inactivity, all my recent files were gone.
Currently, I can only see old files from 5 years ago.
I have tried checking different teams and the "Deleted" tab, but I still cannot find them. These projects are extremely important to me. Could anyone please assist me in recovering them?
Hey
I’ve gone ahead and created a support ticket on your behalf so our team can investigate this directly, since file recovery requires checking account-specific data. Please check directly your inbox (and spam/junk just in case). For reference, your case number is 1633365.
In the meantime, if you’re able to locate any file URLs (even from your browser history, emails, or old shared links), please share them directly in your support ticket. Even a single URL can help our team track down what happened and try to locate the missing files. Our support team will follow up with you as soon as possible. Thanks for your patience while they look into this with you!
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