missing files in figma

3 replies
171 views

My files were gone last night and I really need them. They were drafts and my account is a starter in Figma. Now when I enter the link, it shows me this and I am the creator.

This topic has been closed for replies.

Celine_Solution

Community Support

Hi @Canary islands! I saw you’ve contacted the support team. They’re waiting on your reply to help further. Your ticket number is #1343527 for reference.

When you have a moment, please check your ticket and share a direct link to one of the missing files. That’ll help them take a closer look and assist you more effectively.

Be sure to continue the conversation directly with the support team there — they’re best equipped to help locate your drafts. Thank you!

Celine_Solution

Community Support

Hi @Canary islands! I saw you’ve contacted the support team. They’re waiting on your reply to help further. Your ticket number is #1343527 for reference.

When you have a moment, please check your ticket and share a direct link to one of the missing files. That’ll help them take a closer look and assist you more effectively.

Be sure to continue the conversation directly with the support team there — they’re best equipped to help locate your drafts. Thank you!

Henzy

New Member

Hi I am in a similar situation. Can I ask how you and support team solved that problem?

Thanks

Celine_

Community Support

Hi @Hen ! Sorry to hear you're having a similar issue.

The best solution here is to submit a support ticket and include the URL of the file you're having trouble with by filling out this form: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360005944714

That way, our team can check the file permissions and help you locate the file.

Sign up

Login with SSO

Login to the community

Login with SSO