My files were gone last night and I really need them. They were drafts and my account is a starter in Figma. Now when I enter the link, it shows me this and I am the creator.
Solved
missing files in figma
Best answer by Celine_
Hi
When you have a moment, please check your ticket and share a direct link to one of the missing files. That’ll help them take a closer look and assist you more effectively.
Be sure to continue the conversation directly with the support team there — they’re best equipped to help locate your drafts. Thank you!
Hi
When you have a moment, please check your ticket and share a direct link to one of the missing files. That’ll help them take a closer look and assist you more effectively.
Be sure to continue the conversation directly with the support team there — they’re best equipped to help locate your drafts. Thank you!
Hi I am in a similar situation. Can I ask how you and support team solved that problem?
Thanks
Hi
The best solution here is to submit a support ticket and include the URL of the file you're having trouble with by filling out this form: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360005944714
That way, our team can check the file permissions and help you locate the file.
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