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Lucasssso
New Member
December 22, 2025
Question

missing files

  • December 22, 2025
  • 2 replies
  • 81 views

There were 3 files  but all of them are missing now!!!!!
Could you help me to restore them? 
They are not in the trash.

    This topic has been closed for replies.

    2 replies

    Lucasssso
    LucassssoAuthor
    New Member
    December 22, 2025

    According to ativity record, 3 files were deleted permanetly.
    Could you help me to restore?

    Gayani_S
    Figmate
    Community Support
    December 23, 2025

    Hey ​@Lucasssso, if the file were permanently deleted I'm afraid it cannot be restored. Permanently deleting a file will get rid of the file forever for everyone who has access to it. This action cannot be reversed.

    Someone with an “can edit” permission or “can view” access on the file can initially delete the file and leave it in a restorable state. They then have the option to delete it forever.
     
    You can always double check your deleted tab for these. The steps for this can be found here: Delete and restore files

    For more information about our data deletion policies, please see our article on Deleting and restoring files and section 6.5 Deleting Content from our Terms of Service (TOS) and our Privacy Policy. For General Data Protection Regulation (GDPR) related information, please review this Help Article.