I’m not able to access one of my design files. I’ve checked all my teams, projects, and trash, but it’s missing.
It’s a very important file.
Any help is appreciated.
Answer
Missing Design FIle
Best answer by Celine_
Hey @Yuktha Veeranki, thanks for reaching out to the Figma Forum! Sorry to hear you’re having trouble accessing your file.
I can see that you’ve reached out to our support team, so I’ve created a ticket on your behalf to continue the follow-up. For reference, your case number is #1580793.
Feel free to add any additional details directly in the ticket, it will help the team investigate faster. (Please check your inbox linked to your Figma account.)
Someone from the support team will get back to you soon. Thanks for your patience in the meantime!
Update: Our agent is waiting for your response for further investigation. It seems that your file has been deleted by the team owner. You will need to add them in the cc of the email and get the confirmation to restore the team.
As it’s been handled directly with our agent, please continue the conversation there. I’ve gone ahead and closed the topic here, thank you!
This topic has been closed for replies.
Hey @Yuktha Veeranki, thanks for reaching out to the Figma Forum! Sorry to hear you’re having trouble accessing your file.
I can see that you’ve reached out to our support team, so I’ve created a ticket on your behalf to continue the follow-up. For reference, your case number is #1580793.
Feel free to add any additional details directly in the ticket, it will help the team investigate faster. (Please check your inbox linked to your Figma account.)
Someone from the support team will get back to you soon. Thanks for your patience in the meantime!
Update: Our agent is waiting for your response for further investigation. It seems that your file has been deleted by the team owner. You will need to add them in the cc of the email and get the confirmation to restore the team.
As it’s been handled directly with our agent, please continue the conversation there. I’ve gone ahead and closed the topic here, thank you!
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