This has been a recurring problem where the viewers of our files see missing components of our mocks and have to be redirected to click into the component to view the missing content…. T_T
Anyone else facing this problem? My team (3 designers) have been facing this and our PMs and engineers have reported on separate occasions and across a period of time that this is happening
This is mainly happening on frames, consisting of both main components and just regular non-componetized elements
This is a bug that’s been going on for like a year now. Not sure if they’re ever gonna fix it.
Hi
I understand the frustration caused by this recurring problem where viewers of your prototypes see missing components and have to redirect them to click to view the content.
To investigate this further, I'll create a support ticket to get you connected with our team based on the information you've provided.
In the meantime, if possible, could you please prepare a sample file URL where this issue is visible, along with a video recording showing the problem as your viewers see it? Once you receive the ticket confirmation email, please reply directly to that email with the file URL and the video. This will greatly assist our team in looking into this for you.
Thank you for your cooperation!
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