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I’ve lost access automatically to an important Figma file . When I try to open it, I see this message:

“Hmm, we couldn't find that one. This design file may have been deleted, moved, or made unavailable. Try reaching out to the file owner.”

This is a critical design file for us, and we urgently need to recover it. Could you please help restore or provide guidance on how we can recover the file?

Here’s the file link:
https://www.figma.com/design/L34zzygdPwIH48yOFj2DPM/DASTAA---Ready-for-Dev?node-id=210-2219&t=DH5MR6wFRGFh4eN6-1
 

 

Hey ​@xtha — welcome to Figma Forum, and thanks for sharing the file link. I’ve looped in our Product Support team, and they’ll be able to help get this resolved.

I’ve created a ticket associated with the email tied to your Figma Forum account. When you have a moment, please check your inbox for a message from me with the next steps. For reference, your case number is: 1507006.

We’ll work with you to get this sorted as quickly as possible. 💯

Hey ​@Tom Reem ,

Thank you for creating the support ticket and for sharing the case number 1507006.

Since this is an important file for us, could you please let us know:

  1. Approximately how long the recovery process may take.

  2. How we can track the progress of our case while it is being resolved.

We really appreciate your support in helping us recover this file as quickly as possible.

Hello ​@Tom Reem 
Thank you figma team,
File has been Restored
Now you can closed this ticket

Hey ​@xtha — thanks for the update, and I appreciate your patience while I circled back here. Really glad to hear your file’s been restored! I’ll make sure to pass this along to the team working on your case. If anything else comes up, don’t hesitate to reach out.

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