I previously had a Figma account registered with my old company email address . Unfortunately, I no longer have access to that email since I’ve left the company.
After the recent Figma update, the login process now requires an access code sent to the registered email. Because I can’t receive that code, I’m completely locked out of my Figma account.
As a result, I’ve lost access to all my design files and projects, which are critical for my ongoing work. I urgently need access to these files or a way to transfer them to my new email address.
Your help would be greatly appreciated this is very important for my work.
Question
Lost my figma account
Hi
I understand that you’ve lost access to your previous company email linked to your Figma account and are looking for a way to regain access.
If you’re forwarding emails from your old company address to your current one, the easiest way to get back into your account is to reset your password. Once you’re logged in, you can update your email address in your account settings.
Here’s a guide with more details: Manage email address or password
If you’re not forwarding emails, our support team can help manually update the email address for you.
However, for security and privacy reasons, we can’t handle specific account issues here in the Forum. I’ll DM you to confirm the information needed to create a support ticket on your behalf so our team can assist you directly.
Thanks,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.