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I have lost files from my Figma account. I looked at the drafts > deleted tab and its not there. I also filter searched all projects made by (me) and no luck finding it. I have a link the prototype because I had it linked to my old portfolio and it says that Prototype not found. Either this file doesn’t exist or you don’t have permission to view it. Ask the file owner to verify the link and/or update permissions. I used it through my email so I’m not sure why this would pop up. This project is really important, and I hope you can help me recover it.

I did all the workarounds and still need help: THANK YOU FOR YOUR HELP

  • The file is in your deleted folder (Open your drafts > click the deleted page). If so, right-click the file to restore it
  • The file may have been moved by a teammate who was also on that file
  • You’re logged into a Figma account that should have access to this file. You can switch accounts via the top-right and top-left corners of the file browser.

Hey ​@KyleHud - sorry about this! There could be a few different scenarios on why the files you’re looking for have disappeared. My first thoughts would be there’s some confusion on permissions and/or file ownership, but I wouldn’t be able to give you a definitive answer (and it sounds you’ve been looking into this yourself already).

I did see you had a support ticket filed, and I had it escalated so someone should be reaching out to you soon. Thank you for your patience!

​@ksn Thank you so much for your help! 

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