A hugely important file is still here on Figma. I have the link, but cannot export it, since my university’s account (that was used to produce this whole interface and to which I lost access, since I graduated) is deactivated.
How can I retrieve it?
Question
Lost access to my university's email with important files
Hey
I can’t access account-specific details here, but we can help you get this sorted. The most secure and fastest path is with our Product Support team, so I’ve opened a ticket on your behalf with steps for verifying account and file ownership.
Your case number is: 1758669. Please reply directly to that email with the requested information, and a teammate will follow up as soon as they’ve reviewed it.
For reference, this guide covers how email changes work on Figma accounts: Manage email address or password → Email address and password.
Keep an eye on the inbox tied to your Figma account — that’s where the team will reach you with next steps. 🙏🏻
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.