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Hello everyone, I need urgent help.

A few days ago I created a FigJam board and restricted access to "Only people invited". I was the only person with access. After refreshing the page, I can no longer access the file — it shows me the "Request access" screen, even though I'm logged into the same account I created it with.

I only have one Figma account and I never shared the file. It contains important data I need to recover.

Here is the link to the file:  
https://www.figma.com/board/8HePk3HFj37jLmcAA4vzCT/Untitled?fuid=1205432281741479638

Please help me understand how to regain access. I’d be incredibly grateful.
 

Hi ​@IrynaKoversun — welcome to Figma Forum, and thank you for sharing this with us!

I completely understand how concerning it must feel to lose access to a file, and I want to make sure we help you get it back as quickly as possible. For privacy and security reasons, I’m not able to look into account-specific details here on the Forum, but I can confirm that a case has already been opened with our Product Support team on your behalf.

When you have a moment, please check the email address linked to your Figma Forum account for a message from me with the next steps (your case number is 1448681).

Thanks so much for your patience while we work with you on this. 🙏🏻

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