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Question

Lost access to my Figma account

  • January 17, 2026
  • 2 replies
  • 20 views
Leah_

Hi, 

I had a Figma account registered with my university e-mail address, but I was not able to transfer it to my personal e-mail before my student address was deactivated, and it is now impossible for me to log into my Figma account since I cannot receive the code by e-mail.

I used the chatbot, gave the relevant information for account recovery and was given a case number, but l haven’t heard back from support at all and I cannot check the status of my request because I cannot log in.

I am at a loss as to how I can regain access to my files and collaborations. Could someone please tell me how to proceed in that situation to recover my account?

Thank you for your help.

2 replies

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • January 18, 2026

Hi ​@Leah_ — welcome to Figma Forum. I’m sorry to hear about the trouble accessing your account, though I’m glad we got in touch here.

I checked on this, and while I can’t access or share account specifics in our public spaces, I confirmed that our Product Support team did attempt to respond to your original request associated with case: 1675657. If your university didn’t set up email forwarding, that may explain why you didn’t see their message.

To make sure this gets resolved as quickly as possible, I went ahead and opened a new ticket on your behalf with the Product Support team — this time linked to the email associated with your Figma Forum account. Your new case number is: 1694739, and the team will be in touch as soon as they’ve reviewed the details. Please keep an eye on the inbox tied to your Figma Forum account for their message.

Thanks for your patience — we will get this sorted out! 🙏🏻

Leah_
  • Leah_
  • Author
  • New Member
  • January 18, 2026

Thank you for getting back to me. There was no forwarding set up for my old address, unfortunately, but I can confirm I did receive the e-mail linked to the new case number, and I’ll keep an eye out for any message from support.

Thanks again.

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