Hi Ravina - sorry for the trouble in accessing your account. First, I wanted to let you know I edited your post to remove your email address. In order to protect your privacy (and the security of your account), please do not post any personal information, including your email address, on the forum.

Regarding your account access: I saw you filed a support ticket, and are currently working with Nancy. She recently responded to you -- if you did not receive that response, let me know.