Lost Access to email and cant log in

Hey ​@Callan McBurnie, I understand you cannot log in to account under your old email address. Do you happen to have emails from your old email address forwarded to the new email address? If so, I recommend to reset your password so that you can surpass the Google single sign on login to access your Figma account, and then update your email address as needed. 

If your emails are not forwarded, I can create a support ticket on your behalf. What support can do is start the process to manually update your Figma account email address. ​​After the change of the email address of the account, you can log in and if needed you can move files to your new account. For this process they’ll need to verify your ownership of the account.

Please let me know how you’d like to proceed! 

Hi, I do not have the emails forwared to another email as I didn't think that they would shut down the emails this quick if you are able to create a support ticket that would be wonderful.

Thanks,

Hi ​@Gayani_S, I do not have the emails forwared to another email as I didn't think that they would shut down the emails this quick if you are able to create a support ticket that would be wonderful.

Hey ​@Callan McBurnie! Thanks for confirming that, I’ve just submitted a support ticket on your behalf. Your support ticket number is #1685424, for reference. Someone from the team should be in touch soon to verify your ownership of the account. After that they’ll manually update your Figma account email address. 

Please let me know if there is anything else I can help with! 

Hi, I am encountering the same situation...I’ve submitted a ticket but my interview is on Monday, all my design work is locked into our old account associated with my deactivated email….and I did not set up forwarding email from my old email to new email account,  is there anyone can help me expedite the ticket process, so I can get my design work before my interview??? please help, thank you…...

Hi, I am encountering the same situation...I’ve submitted a ticket but my interview is on Monday, all my design work is locked into our old account associated with my deactivated email….and I did not set up forwarding email from my old email to new email account,  is there anyone can help me expedite the ticket process, so I can get my design work before my interview??? please help, thank you…...

Hey ​@Liuyun Hu , thanks for reaching out! I can imagine how stressful this must be, especially with your interview coming up. Thank you for submitting a support ticket (#1693931). I’ve flagged this internally and asked the team to treat it as a priority given the time sensitivity. Someone should be in touch with you as soon as possible.

Hope this gets resolved in time so you can access your work before the interview. Wishing you the very best of luck with your interview and I really hope everything works out for you!